It hurts, but when your customers hate you, you should be listening all the more carefully: You need to find out the who, what, where, when, and why they hate you. Probe deeply with focus groups, in-depth interviews, social media monitoring, and survey research. Rigorous research done right (our specialty) will give you valuable insight. …
Omnibus surveys evolved as a way to share costs by combining survey questions from multiple clients. Because the biggest cost in conducting a survey is getting it set up and then finding a statistically representative sample of respondents to answer the questions, for some surveys it makes sense to pool resources and conduct a larger,…
Years ago I watched a film that documented how a new product developed. The idea was to create a pre-packaged sandwich for quick and easy lunches. As the idea made its way to the final product launch, it became something entirely different: a round tubular pretzel with a soft gooey interior – now a snack…
An omnibus survey is a shared-cost survey that can be a good way for you to save money on surveys. It works by combining survey questions from multiple clients and then collecting responses to all questions from the same group of respondents. After that, each client is given the data (the survey responses) to their…
One of the devilish problems with statistics in market research is that we deal with probabilities rather than simple yes/no answers. But you, as a business person, need to make clear-cut decisions: Should you launch the product, yes or no? Which one name should you choose for your new service? Which three areas should you…
In the previous post we noted that our industry is driven by data and information, which meant huge changes in the nature of our work over the last ten years. Looking ahead, here are what we predict will be the five biggest trends that will shape market research challenges in the decade to come: