I usually feel guilty when returning merchandise to a store—like some over-indulged child, ungrateful for what he has, or unwilling to finish all the nutritious food on his plate. But recent research shows that if people like me can get over the guilt, companies actually make more money from us. How does that work? Research…
Or better yet, we might say “Why GOOD Research Takes So Long.” Our answer (before you feel inspired by the video embedded below) is that good research is creative and thoughtful and takes a great deal of intellectual energy at several crucial points: It puzzles over multiple ways (including data sources and methods) to get…
“Mere color, unspoiled by meaning, and unallied with definite form, can speak to the soul in a thousand different ways,” wrote Oscar Wilde in The Critic as Artist. That’s just the problem for market research and consumer behavior. Few design aspects of products, packages, brands, logos, advertising, and environments are more subjective than color. Which…
An article not too long ago in the Journal of Consumer Psychology summed up current research on brand extensions thus: What factors determine whether or not a brand extension will be successful? The most important factor identified by prior research is perceived fit. Consumers respond more favorably if they are able to perceive a fit…
Successful innovation and new product development involves a great deal of customer input. The more ways in which customers are involved, and the more systematic your efforts to involve them in multiple ways, the more likely you are to succeed with an innovative product or service. This is according to new qualitative research just published…
By elephants, we mean Republicans. Or maybe you have too many Democrats. Maybe it keeps going back and forth, which is the problem that Gallup sometimes has. In the spirit of learning all we can from election season polling, this week we focus on whom to include (or exclude) in your research, analysis, and market…
In last year’s cliffhanger episode of “Can a Focus Group Save Spider-Man?” we pondered whether market research was powerful enough to save a Broadway show from doom and destruction. After crushing reviews from theater critics, the producers hired a market research firm to help them rewrite the show. Guess what? It worked.
Two researchers at the U.S. Census Bureau recently outlined an emerging innovation in survey research that could reverse the trend towards passive, boring, self-administered surveys that characterizes much online research. The idea is to use internet avatars in real-time interviewing with survey respondents. Beyond just the heightened interest of having an animated survey, the avatars…
MaxDiff is a survey method used to measure the importance of product features. Subsets of features are presented, and respondents are asked to select which feature is most important and which feature is least important. Its advantage over other techniques is that by forcing a choice from among multiple features, it more strongly differentiates the…
Recent social psychological research on consumer decision making suggests that making choices and deciding among alternatives depletes mental energy. With each choice we make, it gets harder and harder to make the next choice, and our brains start looking for “shortcuts” to make the task easier. The research, reported this week in The New York…