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Survey response rates, which are still a measure of data quality and survey success in our industry, continue to drop. Most online surveys of customers (one’s own customers) will garner response rates of two to three percent—and that is if you are lucky and if you do everything right. Rigorously executed phone surveys achieve miserably…
Even the very best survey shops are pressured to do bad work. My recent experience with one bad survey from a fancy survey shop illustrates in multiple ways one of the biggest problems facing market research today: bad surveys via robots, including the newest dreaded incarnation of robots: Artificial Intelligence. The survey came from a…
A few years ago there emerged, at last, a calm consensus among social and market researchers about defining our current generations. Now when we talk about Boomers, we all know that the last year a Boomer was born was in 1964. And the oldest Millennials are now 38 years old. The problem is that if…
Besides market research, another job I have (as a labor of love) is working for Henry, an organic farmer. He knows a lot more about “marketing” and “marketing research” than a lot of egg-head researchers I know. So if you want to understand consumer barriers when it comes to buying healthy, delicious, and sustainable food,…
Putting together our winter newsletter, Five Free Data Sources Every Market Researcher Should Know, had me reviewing various sources of free data that we use nearly every day at Versta Research. The really big sources were top-of-mind and easy to come up with: data from The Census, the Bureau of Labor Statistics, the National Institutes…
If you make your survey questions hard, it turns out that people will make a good faith effort to answer them. But they will make mistakes, and you will end up with bad data that lacks reliability and validity. What I find so interesting is that most people will actually try to answer your hard…
Here is a sly little test I recommend giving the next researcher who offers up their help on your next quantitative survey. Ask if they have ever used a DIY survey tool, and what advice they would give you about sample size based on this selection tool you looked at from one of the largest…
Happy birthday to us! We were born on January 19, 2009 in the depths of a recession with nowhere to go but up. Many of the research firms that were around back then have disappeared, sold themselves off, closed up shop, or consolidated into behemoths. From a statistical standpoint, we beat the odds, which got…
For those who feel far removed from the federal government shutdowns, I hope Versta Research’s winter newsletter will inspire an appreciation for what our government provides that is invaluable (and irreplaceable) in market research. Most researchers have no idea how much free data there is from the U.S. Federal Statistical System. They should, because unlike…
Having focused intently over the last several months on best practices for writing surveys (see Five Last Steps in Writing a Questionnaire and How to Write Surveys: 25 Best Practices) I have been paying extra attention to the work of research methodologists who codify best practices and develop protocols for implementing them. One set of…