A truly effective research report is both parsimonious and richly nuanced. In other words, (1) it is short and to the point, and (2) it captures the complexity of reality. But how do you do both? The importance of the first was highlighted some time ago in a NYT “Corner Office” interview with Guy Kawasaki,…
Getting your research findings heard, understood, and used should always be your goal. That means more than putting findings into a report deck, presenting results to the marketing team, writing up press releases, or getting media placement for a PR story. It means having your audience engage with it by thinking, sharing, and taking action.…
For some reason I’m always a little surprised that people tell the truth on surveys. I like to think of my “healthy skepticism” as a professional asset, because it forces us to check and double check, corroborate and triangulate. Before we commit to the findings of a research effort, we need to feel 100% sure…
You might think that a research firm specializing in surveys would be glad to see a world in which customer feedback surveys are everywhere. Not so. I take part in a lot of webinars, and unfortunately I am asked to complete a survey (at least one) every time I attend. Some websites ask me to…
In an article published some years ago entitled Data-Driven Journalism, Walker Sands, a Chicago-based marketing and PR agency, outlined two ways to get media placement for your company or your client with research. Their premise was that journalists and readers are hungry for interesting stories, and in today’s data-driven world, some of the most interesting…
Market researchers complain a lot when they get data back from surveys and see that people have been “speeding” through their surveys or that people are not giving thoughtful responses. Putting aside the issue of fraud (which is a huge problem in our industry) the problem is rarely “bad respondents” – instead the problem is…
One of the cool things about social science and marketing research is that it brings together mathematics and human behavior. Mathematics is beautiful, elegant, and abstract. It is much like art. Human behavior is messy, contradictory, and frustrating, desperately in need of a way to make sense of it. Bringing the two together – turning…
Satisfice is not a word you will find in most dictionaries, but it is a word you will hear often in the world of survey research. Satisficing is what survey respondents do when they “sort of” want to answer survey questions but not really. They are like lazy students taking a test. They dislike too…
It was a long, arduous process (and still is), but it was worth it: Versta Research has been awarded certification for compliance to ISO 27001! This is one of the most widely recognized and internationally accepted information security standards. Certification puts Versta Research among a small handful of market research and insights firms that undergo…
Here is a brief summary of the Versta Research Spring 2023 Newsletter, which outlines five research lessons that have transformed marketing research during the pandemic years.