This data we saw last week reflects the type of data that PR professionals absolutely dream about and hope for when they conduct surveys. It shows hugely dramatic differences among the 50 U.S. states. The media relations people were able to pitch local outlets in each state with a story about how their area and…
It really bugged me that I got this “survey” invitation last week, in part because it conforms so well to many of the best practices we advise for designing effective survey invitations. Take a look: It offers a generous incentive. It has a nice graphic saying how long the survey takes. It has a prominent…
As we celebrate the 4th of July in the U.S. this year, please make it an occasion to reflect on some of the fundamental values and public goods of our country that make market research possible. There is so much infrastructure that has been built before us. Not just road and railways, but also public…
This week one of our sample suppliers said “no” when we asked if we could re-contact respondents for a purpose other than our original request. Good thing I asked, and you know what? I’m glad they said no. I want suppliers to think carefully about seemingly simple requests, and to point out ways in which…
That Nespresso survey I got via my work email—surely it must be SPAM, right? I have no relationship with the company and have never inquired about it. Some sleazy market research company harvested a huge list of e-mails and blasted it out to hundreds of thousands of people like me. So I decided to report…
Just one month after publishing our Quick Puzzle for Market Research Brains (SPOILER ALERT! If you have not tried the puzzle yourself, do it now before continuing to read!) which demonstrated the dangers of confirmation bias, I read a report from the National Science Foundation (NSF), released in May, that warned of the same thing.…
Leave it to the National Science Foundation to keep me hip on current research lingo. A report published last May (with the very unhip title Social, Behavioral, and Economic Sciences Perspectives on Robust and Reliable Science) offered this definition of an edgy new term in research called p-hacking: Generating many different sets of results and…
Two things bugged me about the market research survey invitation I got from my alma mater. First, it was a mediocre three star survey that asked me a bunch of information they could easily have gotten from my LinkedIn profile. Second, it offered a chance to win a prize if I participated, and the effort…
One of the cardinal sins of market research is to misrepresent the purpose of research and how it will be used. The colorful terms used for two of the most common forms for misrepresentation are SUGGING and FRUGGING. The first of these stands for Selling Under the Guise of research. The nefarious “research” firm calls…
As a citizen and voter, I am appalled to learn that our government routinely spies on the phone and digital communications of ordinary people and businesses and now harasses the journalists who are bringing it to our attention. And as a business owner in the market research industry, I am deeply concerned that government spying…