Election season polling always highlights the danger of bad pollsters giving the market research and polling industry a bad name. While there are lots of reasons that polls might predict outcomes incorrectly (polling is far more difficult and risky than many people think) there is no excuse for deliberately bad pollsters making up data to…
Making sense of data and statistics is not just a matter of being clear and precise, nor is it just a matter of keeping things simple (though all of these are important). To make numbers really compelling, we need to relate them to people’s experiences. If we want our audience to grasp the importance of…
You might think that a research firm specializing in surveys would be glad to see a world in which customer feedback surveys are everywhere. Not so. I take part in a lot of webinars, and unfortunately I am asked to complete a survey (at least one) every time I attend. Some websites ask me to…
In an article published some years ago entitled Data-Driven Journalism, Walker Sands, a Chicago-based marketing and PR agency, outlined two ways to get media placement for your company or your client with research. Their premise was that journalists and readers are hungry for interesting stories, and in today’s data-driven world, some of the most interesting…
We are big fans data visualization (in addition to presenting data with numbers and tables). But even the basics of visualizing data can be challenging, so it is worth thinking about how and when to use some of the simplest tools, like pie charts and bar charts. Pie charts can be particularly challenging because they…
Market researchers complain a lot when they get data back from surveys and see that people have been “speeding” through their surveys or that people are not giving thoughtful responses. Putting aside the issue of fraud (which is a huge problem in our industry) the problem is rarely “bad respondents” – instead the problem is…
One of the cool things about social science and marketing research is that it brings together mathematics and human behavior. Mathematics is beautiful, elegant, and abstract. It is much like art. Human behavior is messy, contradictory, and frustrating, desperately in need of a way to make sense of it. Bringing the two together – turning…
There are three important characteristics of people who “satisfice” on surveys: They are less conscientious They are less agreeable They have different cognitive skills The first two refer to dimensions of the Big Five personality traits. Conscientious people are efficient and organized vs. extravagant or careless. Agreeable people are friendly and compassionate vs. critical and…
Today I saw my first “dumb election statistics” article of the season, with AP News offering this dramatically titled story: Kamala Harris’ election would defy history. Just 1 sitting VP has been elected president since 1836. We are bound to see tons of headlines and stories like this during the next several weeks. It brought…
Satisfice is not a word you will find in most dictionaries, but it is a word you will hear often in the world of survey research. Satisficing is what survey respondents do when they “sort of” want to answer survey questions but not really. They are like lazy students taking a test. They dislike too…