Yesterday I was delighted to share the stage with Kate Morris at the Corporate Researchers Conference in Chicago, talking about the power, the potential, and the “how-to” of spectacular infographics for market research. Kate spent many years in the research group at Fidelity Investments, and it was for Kate that Versta Research first tried its…
If you deploy your own surveys trying to solicit feedback from your customers, you know how hard it is to get them to respond. There are many good reasons why customers ignore surveys nowadays. Here is one potential culprit: You may be asking them for information you already know. If you are, they know that…
A really good qualitative researcher knows how hard (and how frustrating) it can be to get respondents to tell us things we want to know. We have our interview guide, with all our questions laid out in a nice logical progression. But often when we ask questions, respondents have less to say than we had…
If you design surveys that adapt well to mobile devices, you can feel proud. Current estimates are that only about half of all market research surveys are mobile-friendly. According to Research Now, an online panel that fields thousands of surveys from research vendors like Versta, just 15% are fully optimized for mobile use. But now…
Here’s an unfortunate reality in the world of survey research: Survey questions can sometimes be copyrighted. When certain questions (no matter how obvious and common) are asked together as a set, and then scaled into a single measure (no matter how obvious and simple), and then validated in a study as being a solid tool…
A cool deliverable of many segmentation studies is a “typing tool” that allows you to input data on just a few dimensions (usually six to twelve survey questions) in order to predict which segment any customer belongs to. It works because even though segmentation algorithms sort through tons of data to find the best clusters,…
Here is an update on what went wrong with the Clinton vs. Trump polling debacle last fall, according to AAPOR’s official Evaluation of 2016 Election Polls in the U.S. that was released several weeks ago. The conclusions are based on an analysis and assessment of publicly available polling data plus additional data supplied by top…
If you grew up in the United States, you probably think big numbers are better when it comes to rating things. Higher scores on school exams are better. Higher scores in games and sports are usually better. Higher credit scores are better. Five-star restaurants are definitely better than one-star restaurants. In Germany it is often…
The pointy-hair boss has a point here, even though he does not realize it. From a research perspective, focus groups should provide rich, new, and surprising depths of insight, not necessarily “reliable” data. In fact, that’s why we typically suggest doing multiple focus groups, in different locations, with different types of participants. We want each…
We use Google Surveys for quick, cheap incidence tests, or to test question wording or answer scales. Every time I use it, however, I am startled by how foolish Google Surveys can be. Here is an example we noticed from our most recent use of the tool. Start constructing your Google Survey. Add a “single…