Versta Research Post

Do You Have a “Metrics” Fetish?

If there is a downside to the success of research in helping organizations make smarter decisions, it is the belief among some business colleagues that research is needed all the time, everywhere, and for everything.  It is manifest in an obsessive focus on dashboards, KPIs, analytics, customer satisfaction surveys, pop-up website surveys, net promoter scores,…

A Path to Better Research with Geo-Maps

A Path to Better Research with Geo-Maps

Given how common mapping capabilities have become via the Internet and smartphones, it is surprising that we don’t see more geographic mapping in market research.  Researchers nearly always look at customer demographics, and a key component of a person’s demographic profile is where he or she lives.  This data is far more compelling if you…

Versta Research Post

The Night Before Christmas: A Research Approach

If you have never done the hard work of interviewing your customers (or potential customers) by phone for surveys or  in-depth interviews, you should. It will give you deeper insights into your critical business questions than any expert analyses about buyer behavior, marketing trends, or business best practices. If you HAVE done the hard work…