We’re all for ditching research when you have strong intuitions about your business and have no pressing questions that need to be answered. But too many business leaders are now following in the footsteps of Steve Jobs who was notorious for believing that consumers can’t tell you what they want. Aggressively ignoring market research has…
If you have ever done “clicker training” with a dog, you know how amazingly effective positive rewards are in training, versus the old-fashioned method of “correction” and negative feedback. Identify and reward the behavior you want, and you can teach an old dog new tricks within hours. It works for people too, which is why…
Some business managers and marketing executives mistakenly believe that “big data” will deliver better insight because of the sheer volume of data now at our disposal. Now we just need the statisticians, the computing power, and the analytics software to sift through it all, right? Not so. The truth is, for most purposes you don’t…
Or better yet, we might say “Why GOOD Research Takes So Long.” Our answer (before you feel inspired by the video embedded below) is that good research is creative and thoughtful and takes a great deal of intellectual energy at several crucial points: It puzzles over multiple ways (including data sources and methods) to get…
This week we published Versta Research’s quarterly newsletter with a feature article entitled “How to Design an Excellent Chart.” It addresses one critical piece of turning research data into compelling stories by focusing on the process of data visualization. For us, that process involves five steps:
After leaving academic research for the world of applied research, I found myself doing a lot of surveys for public relations. These surveys are designed to uncover surprising or newsworthy nuggets of data that companies use to focus attention on topics relevant to their concerns. My first boss despised such work, believing that a public…
We are in the midst of a couple projects that require in-depth telephone interviews (IDIs) with senior executives for B2B research. With every new project, we start wondering whether new technologies and tools can make the work better. For IDIs, however, I am always struck by how perfectly our old tools work. If you ever…
I was the kid who skipped recess to help grade quizzes; the graduate student who delayed getting a degree because it meant the end of school; the professor who told students that he was now in the 33rd grade and still loved school. Even now I can’t resist reviewing great opportunities for more coursework and…
The title for this post quotes one of today’s New York Times editorials. It perfectly captures something essential about our work that we need to trumpet as loudly as we evangelize the power and benefits of research. Data can’t do everything. In fact, the bigger the data, the less it can do relative to the…
“Mere color, unspoiled by meaning, and unallied with definite form, can speak to the soul in a thousand different ways,” wrote Oscar Wilde in The Critic as Artist. That’s just the problem for market research and consumer behavior. Few design aspects of products, packages, brands, logos, advertising, and environments are more subjective than color. Which…