This past week the American Marketing Association in Chicago held its 2011 annual BrandSmart conference, bringing together top-level marketers from companies such as Groupon, Motorola, Allscripts, Cars.com, Deloitte, Coldwell Banker, Accenture, Hospira, Walgreens, Blue Cross Blue Shield, Grainger, Morningstar, and many others, all of whom shared the newest strategies and case studies for brand building…
Executives who lead entrepreneurial firms have dramatically different attitudes about market research from their counterparts at larger established firms, according to a recent study from Saras Sarasvathy, an associate professor of business administration at the University of Virginia. The study suggests that entrepreneurs are more focused on immediate and practical questions that will help them…
A good chart is the best way to understand the law of diminishing returns when it comes to sample size. So for our June 2011 newsletter we built an interactive graph for choosing sample size. It’s cool, educational, and useful. Moreover, it will show you just how mind boggling the numbers behind sampling can be. …
We have always been big fans of the Net Promoter Score (NPS) metric because it has convinced many firms to begin using customer satisfaction measurement scales that work better and that are tied to what people do rather than what people think. Eleven point scales (with points zero to ten) allow for optimal variation. They…
A new study presented by two professors from Harvard University and the University of Massachusetts at Amherst was probably one of the liveliest and potentially disruptive presentations at least week’s annual meeting of the American Association of Public Opinion Research (AAPOR) in Phoenix. Why? Because their research challenges the beliefs of many AAPOR-ites who disregard…
We like this cartoon because it highlights the unrealized potential of really smart research, but also the potential perils of research gone bad. The cartoon brings to mind three lessons worth pondering: Customer satisfaction research is often “not fun”—but it can be Internal data can be a goldmine of insight and there is often a…
We are often surprised by the number of senior researchers in the market research industry who never touch raw data. Often they don’t even have the tools, since “data processing” is outsourced to lower levels or other countries. It is surprising because we almost always engage in work where getting into the data and puzzling…
One reason that some people dislike surveys (okay, I may be projecting) is that too many surveys have the Me Generation attitude: Enough about you, the customer, and what you need. What about ME? Do you like me? How much do you like me? Would you recommend me to your friend? Please let me know,…
As much as we love numbers, we find ourselves often advising clients against using numeric scales in their surveys. A numeric scale is any response format that asks people to give a number within a certain range to indicate the strength of their feeling or opinion. The insanely popular survey question used to calculate Net…
Ever since the well-publicized “jam” experiments published ten years ago, product managers have been cautious about assuming that more choices generate higher sales. The investigators of the research found that more consumers purchased a jar of jam if the sampling table offered six varieties instead of 24. And there has been a healthy literature and…