If you deploy your own surveys trying to solicit feedback from your customers, you know how hard it is to get them to respond. There are many good reasons why customers ignore surveys nowadays. Here is one potential culprit: You may be asking them for information you already know. If you are, they know that…
If you design surveys that adapt well to mobile devices, you can feel proud. Current estimates are that only about half of all market research surveys are mobile-friendly. According to Research Now, an online panel that fields thousands of surveys from research vendors like Versta, just 15% are fully optimized for mobile use. But now…
We use Google Surveys for quick, cheap incidence tests, or to test question wording or answer scales. Every time I use it, however, I am startled by how foolish Google Surveys can be. Here is an example we noticed from our most recent use of the tool. Start constructing your Google Survey. Add a “single…
This familiar sentence opens the lead article of Public Opinion Quarterly’s 2017 special issue on survey research: “Telephone surveys are dead, claim some survey researchers, and should be replaced with nonprobability samples from Internet panels.” Hmm, I’ve said something similar to that in the past, I thought to myself. I guess I’m not the only…
At first I thought this was the dumbest survey question ever. Why ask people what device they are using to take the survey, when you know from the platform meta-data what device they are using? Yes, even lame self-service survey platforms can (and should be) capturing information about device, operating system, IP address, start time,…
It amazes me that so many marketing research surveys are not responsive and optimized for mobile devices. I understand why they are not optimized, as decent mobile surveys are hard to design, and no, all the junk platforms that tout mobile optimization are not good options. But if you’re hiring a research or consulting firm,…
I have been surprised by the number of people—including friends and even veteran researchers within the market research industry—who believe that the outcome of the 2016 presidential election proved once and for all that surveys and polling do not work. Why am I surprised? Because it is simply not true. In the Versta Research Winter…
Almost certainly more than you think. If you are purchasing access to survey respondents from panel providers, or from survey software providers, or from any other source beyond your own list (and even then, how carefully are you controlling access to your survey?) you are probably getting fraudulent data from automated bots or from survey-taker…
Using surveys to “quiz” people about their knowledge (versus asking them about their attitudes or behaviors) is tricky. First, online surveys make it easy for people to look up answers they may not otherwise know. Second, people want to get quiz answers right, and so they are motivated to cheat. This is the reason I…
Sometimes data visualization is too compelling for it’s own good. People are impressed by the beautiful design, and they look right past the utter nonsense being presented. This is “beautifully” illustrated by Google’s rollout of the first of many new features of their survey tool. Here’s the email they sent: We’re excited to announce that…