I resist the idea of using Twitter for research because I do not know anyone beyond journalists, PR people, and marketing folks who actually use Twitter. Well, that’s a terrible reason to dismiss a potentially rich source of data, especially because one premise of survey research is that small parts can represent the whole. My…
It’s been four years since the AMA convened a panel of thought leaders in market research to ponder questions about how social media fits into research practices and methods. An excerpt of our discussion was published in Marketing News in 2010. Last month, another top industry group (AAPOR) released its Emerging Technologies Task Force report…
When all of the hype and uncertainty around social media settles down, market researchers will likely see it as “merely” another useful channel through which to gather data and opinions from the audiences they care about, just like surveys, focus groups, or ethnographies. In the meantime it is good fun to read articles, like this…
It is hard to resist the temptation of asking “just one more question” when you’ve got an engaged respondent answering your survey questions online or on the phone. But it is crucial to do so because plenty of research shows that longer surveys result in bad data. Survey respondents may be willing to answer just…
Versta Research is a strong advocate for using online panels for surveys. As telephone usage and technology have changed, phone surveys are increasingly difficult and expensive, and they are not necessarily more rigorous than other methods. But that doesn’t mean “anything goes” when it comes to fielding market research surveys and public opinion polls through…
The most recent government estimates of cell phone usage among U.S. households were released a few weeks back, and the pace at which landline usage is disappearing is astonishing. Here are just some of the numbers: Thirty percent of U.S. households do not have a landline telephone An additional 16% have a landline telephone, but…
Yesterday nearly one hundred marketers and researchers met in Chicago to talk about new directions in marketing research. Our topic: Measuring the Un-Measurable. The event was organized by the AMA’s market research group in Chicago, headed by Joe Hopper, president of Versta Research. The event brought together professionals from companies such as Cargill, Allstate, US…
In July, I moderated a panel of thought leaders in market research to ponder the question: “How Will Social Media Change Customer Satisfaction and Loyalty (CS&L) Research?” The event was sponsored by the American Marketing Association, and included participants from GfK, Maritz, MARC, SAS, Market Tools, and Versta Research. A partial transcript of our panel’s…
This past Monday I moderated a panel of thought leaders in market research to ponder the question: “How Will Social Media Change Customer Satisfaction and Loyalty Research?” The event was sponsored by the American Marketing Association, and included participants from GfK, Maritz, MARC, SAS, Market Tools, and Versta Research. One of the fascinating insights to…
The idea that online panel surveys can replace telephone surveys ruffles feathers among my colleagues at the American Association of Public Opinion Research (AAPOR). So what would they think of using Twitter posts as a substitute for phone surveys? The idea seems crazy, but as reported in Science, researchers at Carnegie Mellon University have found…