Early customer feedback, especially in multiple forms and from multiple channels, can make or break the success of a new product or service. But it turns out that not all customer feedback is created equal. Some people have a knack for grasping new ideas, seeing how products might be used in novel ways, or imagining…
The bowls of M&Ms, the soft drinks, the boxed sandwiches for the research team. The costs of a focus group really add up, don’t they? Well, suppose you brought in a troupe of improvisational comedians for the group. What would that cost? Um, how does $65,000 sound? That is a steep price for innovation, but…
If you ever have trouble separating all the hype of new methods and technology from the reality of whether those methods work, turn to the sober and decidedly non-hyped world of academic research. Some of the smartest people in the world build their careers by pursuing scientific research about research methods. They publish their results…
Last week, Versta Research celebrated its 5th birthday—an important milestone in a twenty-year journey that has involved rigorous training and building significant capabilities that help clients solve research problems. <<Applause! Singing! Cake!>> “Speech! Speech!” Hmmmm, a speech. . . . Well, recently we formulated new year’s resolutions and described where we are headed as we enter the second half…
The best way to stay fresh, interested, and excited about market research is to read, read, read. It’s the same thing I always told my students in social theory classes. Useful ideas come from those engaged with the world around them who read all kinds of books and articles from a huge variety of sources…
Or better yet, we might say “Why GOOD Research Takes So Long.” Our answer (before you feel inspired by the video embedded below) is that good research is creative and thoughtful and takes a great deal of intellectual energy at several crucial points: It puzzles over multiple ways (including data sources and methods) to get…
I was the kid who skipped recess to help grade quizzes; the graduate student who delayed getting a degree because it meant the end of school; the professor who told students that he was now in the 33rd grade and still loved school. Even now I can’t resist reviewing great opportunities for more coursework and…
Successful innovation and new product development involves a great deal of customer input. The more ways in which customers are involved, and the more systematic your efforts to involve them in multiple ways, the more likely you are to succeed with an innovative product or service. This is according to new qualitative research just published…
If you want to know the future of market research, forget about what the futurists and innovation gurus have to say. Instead, just ask the next generation of marketing and business professionals—the people who will be our future. That’s what we did in a recent survey of business students about market research. We talked with …
In July, I moderated a panel of thought leaders in market research to ponder the question: “How Will Social Media Change Customer Satisfaction and Loyalty (CS&L) Research?” The event was sponsored by the American Marketing Association, and included participants from GfK, Maritz, MARC, SAS, Market Tools, and Versta Research. A partial transcript of our panel’s…