This past week the American Marketing Association in Chicago held its 2011 annual BrandSmart conference, bringing together top-level marketers from companies such as Groupon, Motorola, Allscripts, Cars.com, Deloitte, Coldwell Banker, Accenture, Hospira, Walgreens, Blue Cross Blue Shield, Grainger, Morningstar, and many others, all of whom shared the newest strategies and case studies for brand building…
Executives who lead entrepreneurial firms have dramatically different attitudes about market research from their counterparts at larger established firms, according to a recent study from Saras Sarasvathy, an associate professor of business administration at the University of Virginia. The study suggests that entrepreneurs are more focused on immediate and practical questions that will help them…
One resource that we give far too little thought in market research are the people who offer their time and thoughts about the stuff we are researching. They are truly the lifeblood of market research. An article in the spring 2011 issue of Public Opinion Quarterly looks at trends over the last thirty years in…
Yesterday nearly one hundred marketers and researchers met in Chicago to talk about new directions in marketing research. Our topic: Measuring the Un-Measurable. The event was organized by the AMA’s market research group in Chicago, headed by Joe Hopper, president of Versta Research. The event brought together professionals from companies such as Cargill, Allstate, US…
The technology to field surveys via mobile devices has been around for a while, but has not yet gained much traction (and for good reasons). But with smartphones now proliferating at a remarkable pace, we may be in for a change. Deloitte released their 2011 IT and technology predictions last week, arguing that smartphones are…
In July, I moderated a panel of thought leaders in market research to ponder the question: “How Will Social Media Change Customer Satisfaction and Loyalty (CS&L) Research?” The event was sponsored by the American Marketing Association, and included participants from GfK, Maritz, MARC, SAS, Market Tools, and Versta Research. A partial transcript of our panel’s…
Research without an audience, like the title of this article, is ridiculous. By the time you figure out if the research makes any sense – if it is even true – you realize perhaps that nobody may really care. If research is not done for somebody to answer critical questions they have, then there is…
With the sad proliferation of silly surveys, non-scientific interest polls, and downright fraudulent polls, the research industry is stepping up with a number of key initiatives to combat the trend. Versta Research is part of that effort, and in August announced that we are part of the Transparency Initiative being developed by the American Association…
This past Monday I moderated a panel of thought leaders in market research to ponder the question: “How Will Social Media Change Customer Satisfaction and Loyalty Research?” The event was sponsored by the American Marketing Association, and included participants from GfK, Maritz, MARC, SAS, Market Tools, and Versta Research. One of the fascinating insights to…
One critical trend that is transforming the research industry is the rapid adoption of mobile technologies, especially smartphones. It transforms research in multiple ways. It means that people disconnect their landlines, so we have to adjust our methods for phone polling. But more importantly, it means people are accessible in multiple ways (text, phone, email)…