I was getting ready to write this article with a prediction that soon you will be inundated with pitches for the latest “innovation” in survey technology, and what do you know, this arrived in my junk mail folder: TIRED OF LOW CELL PHONE SURVEY RESPONSE RATES? We offer SMS Text Message Surveys TCPA Compliant Solution…
If you crave a deep understanding of why your customers choose one product, concept, or message over another, you might be thinking that deep-dive qualitative research is best. Possibly it is, but you should also be considering a research method at the opposite end of the spectrum: conjoint analysis. Conjoint analysis is one of the…
Market research isn’t dead. It just keeps moving around and re-inventing itself as organizational needs for primary research change. Some of it has moved to operations groups, and now focuses exclusively on Customer Experience (CX). Some of it has moved to User Experience (UX) groups, as we have noted in a few recent articles (6…
This list of 16 questions that CNN will ask before they are willing to publish your polling data is worth reading because somebody at CNN clearly knows their stuff. It is far better than anything I have seen from the New York Times, and it is far better than what the Associated Press (AP) sets…
Every year I review and suggest summer classes that researchers might consider to learn all the newest techniques for research design and analysis. But for researchers who work in corporate settings, many of those classes are not practical. Who has the luxury of hanging out in Ann Arbor for six weeks to brush up on…
Besides market research, another job I have (as a labor of love) is working for Henry, an organic farmer. He knows a lot more about “marketing” and “marketing research” than a lot of egg-head researchers I know. So if you want to understand consumer barriers when it comes to buying healthy, delicious, and sustainable food,…
What do you do when faced with a skeptical audience of business executives who are predisposed to disagree with your research findings? It is tempting to leave out the boring methodological details of how your research was conducted, who you interviewed, your assessment of the data’s validity and reliability, and so on (“Toss all that…
We just completed a very cool research project (a concept test) that perfectly demonstrates the power of MaxDiff and TURF analysis. These two techniques can help you make smarter product decisions than other types of concept tests. Here is an overview of what we did and why it was so powerful. We asked consumers to…
The best innovation in qualitative methods over the last decade is not online focus groups or bulletin boards or MROCs (Market Research Online Communities). It’s the smartphone. Your customers can snap pictures, take videos, and document all their thoughts and behaviors as they go about their everyday lives, generating some of the richest qualitative data…
A really good qualitative researcher knows how hard (and how frustrating) it can be to get respondents to tell us things we want to know. We have our interview guide, with all our questions laid out in a nice logical progression. But often when we ask questions, respondents have less to say than we had…