Surveys Stalk You Everywhere

Surveys Stalk You Everywhere

Five years ago there were too many surveys, and today there are WAY too many surveys. They’ve taken over management functions and customer service departments. Have a complaint? Forget calling customer service (and good luck finding them). The best way get your complaint addressed is to give a low survey score, and, pronto, somebody contacts…

Versta Research Post

Research Good Enough for Judicial Review

I recently came across this strange big book, the Reference Manual on Scientific Evidence, compiled by the Federal Judicial Center and the National Research Council.  It’s not fun reading, but it provides an enormously useful and fascinating overview of what makes social and marketing research (and other kinds of scientific research, too) sufficiently rigorous to…