In this article we revisit a 15-year old article in the Harvard Business Review (“Rethinking Marketing”) about the transformation of marketing. It relates directly to an important theme of Versta Research’s recent talk at the AMA in Chicago—namely, dissipation of the research function. The article argued that marketing was shifting from being product-centric to being…
Years ago I watched a film that documented how a new product developed. The idea was to create a pre-packaged sandwich for quick and easy lunches. As the idea made its way to the final product launch, it became something entirely different: a round tubular pretzel with a soft gooey interior – now a snack…
It was a long, arduous process (and still is), but it was worth it: Versta Research has been awarded certification for compliance to ISO 27001! This is one of the most widely recognized and internationally accepted information security standards. Certification puts Versta Research among a small handful of market research and insights firms that undergo…
Nobody gets really good at market research by taking classes. It comes from learning on the job and in the field from other researchers. That is because researchers are always solving new problems and answering new questions that have never been asked before. That inspired us to make our summer newsletter The Big “How To”…
We just completed a very cool research project (a concept test) that perfectly demonstrates the power of MaxDiff and TURF analysis. These two techniques can help you make smarter product decisions than other types of concept tests. Here is an overview of what we did and why it was so powerful. We asked consumers to…
The pointy-hair boss has a point here, even though he does not realize it. From a research perspective, focus groups should provide rich, new, and surprising depths of insight, not necessarily “reliable” data. In fact, that’s why we typically suggest doing multiple focus groups, in different locations, with different types of participants. We want each…
We read the most irritating claim about focus groups several weeks back, which inspired us to begin writing about why it was so wrong. But we realized somebody else could do it better than we could—a true expert on focus groups who built a thriving research business by conducting focus groups (among other qualitative methods)…
Most companies test new product or service ideas with concept tests to evaluate market interest and to refine their ideas. Most of these (like most surveys, nowadays) are conducted online, which offers speed and cost efficiency. But there is a downside. While people are quite adept at reviewing ideas and answering questions in online formats,…
Early customer feedback, especially in multiple forms and from multiple channels, can make or break the success of a new product or service. But it turns out that not all customer feedback is created equal. Some people have a knack for grasping new ideas, seeing how products might be used in novel ways, or imagining…
Or, at least, design thinking should be invading your market research, because it is invading the brains of business executives. The New York Times describes IBM as being on a mission to hire 1,500 design school graduates, and embedding them in all of its product teams. The Harvard Business Review published an issue in September…