This survey was done by a fancy business professor, in an endowed chair, at a top-ten university, along with a managing director at one of the world’s largest consulting firms. Then it was printed in one of our industry’s top publishing outlets. It takes less that a minute to scan this data and to realize…
For people who love research, the most depressing thing is to produce a report that nobody cares about. It hits with a thud, or sits on a shelf. Nobody bothers to look, or to offer an encouraging word of thanks, much less acknowledge how fantastic it is. Hence the cliched claims of “actionable insights” from…
It seems that every time we write or speak about market research infographics, people pay attention. Leading up the Fall 2017 Corporate Researchers Conference, the Insights Association asked for a preview article of our presentation on infographics for its weekly newsletter. It ended up being at the top of the Association’s list of most-read articles…
Yesterday I was delighted to share the stage with Kate Morris at the Corporate Researchers Conference in Chicago, talking about the power, the potential, and the “how-to” of spectacular infographics for market research. Kate spent many years in the research group at Fidelity Investments, and it was for Kate that Versta Research first tried its…
One memorable lesson from reading Edward Tufte’s books about visual displays of quantitative information is that charts are not the only way to display data. Indeed, they are sometimes a worse way. We should always at least consider a table as a superior alternative: Tables are clearly the best way to show exact numerical values,…
When Dilbert starts making fun of the most common words in market research—actionable insights—it’s time to consider letting them go. And now that nearly every marketing and research professional, every market research firm, and every data analysis tool touts a unique ability to offer actionable insight, I think we can now safely agree that the…
One of the “best practices” for survey research I learned in graduate school and then early in my career is this: Survey measurement scales should have at least five points. Presumably that provides enough room for variation, and it provides a neutral midpoint as well. But it is not true. Or, like all best practices,…
The R statistical package is an amazingly powerful and versatile tool for data analysis and data visualization. When it comes to graphics and charts, here is one reason: It has foundational plotting tools that can be adapted in infinitely many ways to create (and invent) many more types of charts than you will find in…
Sometimes data visualization is too compelling for it’s own good. People are impressed by the beautiful design, and they look right past the utter nonsense being presented. This is “beautifully” illustrated by Google’s rollout of the first of many new features of their survey tool. Here’s the email they sent: We’re excited to announce that…
Here’s a sobering question for professionals who work in the “insights” industry: How much of your market research really offers insight? Not just validating data, or routine measurements, or pro forma tracking. Not just percentages of “how many said what” in a customized study. By true insight we mean: a direct answer to a deeply…