Surveys Stalk You Everywhere

Surveys Stalk You Everywhere

Five years ago there were too many surveys, and today there are WAY too many surveys. They’ve taken over management functions and customer service departments. Have a complaint? Forget calling customer service (and good luck finding them). The best way get your complaint addressed is to give a low survey score, and, pronto, somebody contacts…

UGH to Sugging and Frugging

UGH to Sugging and Frugging

One of the cardinal sins of market research is to misrepresent the purpose of research and how it will be used.  The colorful terms used for two of the most common forms for misrepresentation are SUGGING and FRUGGING. The first of these stands for Selling Under the Guise of research.  The nefarious “research” firm calls…

High Response Rates Hurt Data Quality

High Response Rates Hurt Data Quality

An irony of survey researchers’ obsession with high response rates is that higher response rates often hurt data quality.  How can that be?  It happens because aggressive recruiting boosts the participation of people who provide less reliable information.  Two academic articles published in a special issue of Public Opinion Quarterly on “total survey error” nicely…