No, Crowdsourcing Hasn’t Replaced Focus Groups

We read the most irritating claim about focus groups several weeks back, which inspired us to begin writing about why it was so wrong. But we realized somebody else could do it better than we could—a true expert on focus groups who built a thriving research business by conducting focus groups (among other qualitative methods)…

What You Lose with Online Concept Tests

What You Lose with Online Concept Tests

Most companies test new product or service ideas with concept tests to evaluate market interest and to refine their ideas. Most of these (like most surveys, nowadays) are conducted online, which offers speed and cost efficiency. But there is a downside. While people are quite adept at reviewing ideas and answering questions in online formats,…

Make an Infographic Something to Explore

Make an Infographic Something to Explore

Tip #3 of our presentation tomorrow at the LIMRA marketing research conference is this: Make your infographic something to explore. It stands in stark contrast to our advice for research reports, which is to make everything utterly transparent. Here I explain the reasoning behind this advice, what it means to “explore,” and most importantly, how…

How to Make a Survey ADA Accessible

How to Make a Survey ADA Accessible

If you are a consumer-facing company deploying online surveys of your customers, accessible surveys will likely be on your agenda in the next couple of years. Accessible surveys incorporate unique design features so that people with disabilities who use assistive technologies can participate as fully as others. With the need for survey accessibility growing and…