Nobody gets really good at market research by taking classes. It comes from learning on the job and in the field from other researchers. That is because researchers are always solving new problems and answering new questions that have never been asked before. That inspired us to make our summer newsletter The Big “How To”…
If you want the most valid and reliable measures you can get, forget about NPS and other 11-point scales that so many companies use as their primary measure of customer satisfaction these days. It turns out that 2-point scales (yes vs. no, satisfied vs. dissatisfied, etc.) are far more reliable measures for gauging consumer attitudes.…
You might think that writing a feature article about liars, cheaters, and trolls in online surveys means we have a pretty damning view of online polls as a method of research. Not so. We are all in when it comes to online polling, and in fact it comprises the majority of the survey research we…
This week one of our sample suppliers said “no” when we asked if we could re-contact respondents for a purpose other than our original request. Good thing I asked, and you know what? I’m glad they said no. I want suppliers to think carefully about seemingly simple requests, and to point out ways in which…
We just completed a very cool research project (a concept test) that perfectly demonstrates the power of MaxDiff and TURF analysis. These two techniques can help you make smarter product decisions than other types of concept tests. Here is an overview of what we did and why it was so powerful. We asked consumers to…
It seems that every time we write or speak about market research infographics, people pay attention. Leading up the Fall 2017 Corporate Researchers Conference, the Insights Association asked for a preview article of our presentation on infographics for its weekly newsletter. It ended up being at the top of the Association’s list of most-read articles…
Here is an excellent quote from the New York Times’ Ana Marie Cox in her farewell commentary after two years of conducting in-depth interviews with famous people for the weekly “Talk” column: Being a good interviewer takes skill, just not the skill most people assume: You don’t have to be able to ask or come…
The best innovation in qualitative methods over the last decade is not online focus groups or bulletin boards or MROCs (Market Research Online Communities). It’s the smartphone. Your customers can snap pictures, take videos, and document all their thoughts and behaviors as they go about their everyday lives, generating some of the richest qualitative data…
A really good qualitative researcher knows how hard (and how frustrating) it can be to get respondents to tell us things we want to know. We have our interview guide, with all our questions laid out in a nice logical progression. But often when we ask questions, respondents have less to say than we had…
Here’s an unfortunate reality in the world of survey research: Survey questions can sometimes be copyrighted. When certain questions (no matter how obvious and common) are asked together as a set, and then scaled into a single measure (no matter how obvious and simple), and then validated in a study as being a solid tool…