Versta Research Blog

Versta Research Blog

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Versta Research is a marketing research and public opinion polling firm that helps you answer critical questions with customized research and analytical expertise.

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Versta Research Blog

Explore industry trends, research methods, and tips for your own research projects in the Versta Research Blog. All opinions are our own, and some may change over time.

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Versta Research Post

Simple Steps to Actionable Insights

A pet-peeve of mine is that many (way too many) market research professionals talk about “actionable insights” and I almost never know what they are talking about.  I suspect most of them don’t either.  The more our clients complain that research reports are sitting on shelves collecting dust, the louder every research firm starts proclaiming…

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Versta Research Post

Killer Quotes from Research Respondents

One way you can make a research report really pop is to carefully select and edit quotes from the people involved in the study.  For qualitative research, that means pulling quotes from transcripts of in-depth interviews, focus groups, online bulletin boards, social media, etc.  For survey research, it means pulling quotes from open-ended questions that…

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The Role of Social Media in Customer Satisfaction and Loyalty Research

Listening to Your Customers through Social Media

In July, I moderated a panel of thought leaders in market research to ponder the question: “How Will Social Media Change Customer Satisfaction and Loyalty (CS&L) Research?” The event was sponsored by the American Marketing Association, and included participants from GfK, Maritz, MARC, SAS, Market Tools, and Versta Research. A partial transcript of our panel’s…

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Versta Research Post

Sampling for Concept Testing and Innovation

Many assume that rigorous market research always works with random samples or probability samples.  This assumption is not true.  There are many studies that require purposive sampling instead.  Purposive sampling involves finding people with specific characteristics or qualities, even if they do not fully represent the whole population, because these specific people can provide unique…

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Versta Research Post

Eliminate Your Margin of Error

Should you state a survey’s margin of error in your press release when pitching a story to the media?  In our view, the answer is no.  Why not?  Because margins of error refer to sampling error only, not about the overall accuracy or error of the survey itself. But how many readers of your news…

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Versta Research Post

Statisticians Who Watch Focus Groups

A client had a surprising experience this week when a member of our multivariate analysis team showed up online to watch a live in-depth interview with a registered nurse about how prescribing decisions are made.  “Who is that online with us?” the end-client inquired, not recognizing the name.  The qualitative manager answered, “He’s on our…

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Versta Research Post

Wowing the CEO with Research

An essential component to Versta Research’s strength in turning data into stories is communicating those stories to the audiences who need them most.  Those audiences might be researchers, internal clients, brand management teams, PR specialists, or reporters.  Or the audience might be the top level executives at the companies or organizations we are working with. …

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Versta Research Post

Genetics Affect Whether You Take Surveys

Despite having been on the front lines of social research for twenty five years, interviewing respondents personally and eliciting data through surveys, I still feel somewhat surprised and disbelieving that people really want to participate in research.  But they do.  Sometimes eagerly.  Almost always truthfully.  Surely, my surprise stems from my own reluctance to fill…

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Versta Research Post

Why You Need a Partisan Pollster

In an op-ed column two days ago, Stuart Rothenberg, a prominent political (and non-partisan) commentator argued that partisan pollsters (those who work directly for either Democratic or Republican candidates) do a better job than presumably objective third party pollsters.  Why?  Because they have to get it right.  Their campaign strategies depend on it.  Quoting Mr.…

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